Shipping policy

Shipping Policy

Free shipping on every US order. No minimum, no hidden fees.

Processing time: 1–2 business days. Each doll is checked by hand before she is packed.

Delivery time: 7–15 business days after dispatch. Every NYDOLL doll ships from our workshop.

Tracking: You will receive a tracking number by email as soon as your order ships. You can also track it any time on our Track Your Order page.

Outside the US: We currently focus on US orders. For orders shipped outside the United States, any import duties, taxes or customs fees are paid by the customer.

Delays: Carrier delays, customs checks and peak seasons can occasionally add a few days. If your order has not arrived within 20 business days of dispatch, write to contact@nydoll.com and we will sort it out.

Damaged or lost: If your doll arrives damaged or your package is lost, email contact@nydoll.com with your order number. See our Refund Policy for details.

Wrong address: Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will update it before the doll ships.